Privacy Policy
This Privacy Policy explains how The Harmony Practice ("we", "us" or "our") collects, uses and protects your personal information when you use our website or engage our services.
We are committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable laws and regulations.
Collection of Your Personal Information
You can browse most areas of our website without providing personal information. However, if you contact us, make an appointment, complete a health questionnaire or engage our services, we may collect information including your name, contact details, appointment information and information relevant to your health and treatment.
Health information is considered sensitive information and is handled with particular care.
Use of Your Personal Information
We collect and use your information to:
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provide and manage your acupuncture and Chinese medicine care
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manage appointments and bookings
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provide Yin Yoga classes, workshops and events
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communicate with you about your appointments and services
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maintain appropriate health and treatment records
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process payments
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meet our legal and professional obligations.
We may also collect non-personally identifiable information about how visitors use our website, such as browser type, pages visited and general website traffic. This information may be used to improve our website and services.
Sharing Your Personal Information
We may use third-party providers to help us operate our practice, including online booking, practice management, payment and website services.
Where we use third parties, we take reasonable steps to ensure that your information is handled appropriately and protected from unauthorised access or disclosure.
We will not sell your personal information.
We may disclose information to other health professionals involved in your care, or where required or authorised by law.
Embedded Content and Third-Party Websites
Our website may contain links or embedded content from third-party websites and services. These services may collect information about your interaction with their content in accordance with their own privacy policies.
This may include services such as our online booking system.
We recommend reviewing the privacy policies of third-party services before providing personal information through them.
Accessing Your Personal Information
You have the right to request access to personal information we hold about you, subject to exceptions allowed by law.
You may also ask us to correct information that is inaccurate, incomplete or out of date.
If you would like to access or correct your information, please contact us using the details below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations. The current version will always be available on our website.
Contacting Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
The Harmony Practice
Email: welcometotheharmonypractice@gmail.com
Location: Victoria, Australia
If you have a concern about how your personal information has been handled, please contact us first so we can try to resolve the matter. You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.
Last updated: October 2026
